An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
We were experiencing some water back-up and slow draining. The technician, Chris, is a real nice guy. He exemplifies professional attitude and skill. He was very open and informative and our problem is now fixed! We did have a miscommunication regarding the Quote, however the staff were as accommodating as they could be under the circumstances and did their best to mitigate and make sure we were satisfied with the job and the price.
- Approximate cost of services:
- $400.00
- Company Response
I'm glad that we had Chris out to see you, he's a great guy and an even better technician! I was informed about that miscommunication regarding our $99 main drain special and we have taken action to ensure the CSRs are able to inform our customers of exactly what it entails - I'm glad we were still able to help you out, but I do apologize if anything was unclear! We'll do our best (with your helpful comments) to remedy the problem!