Helen in Etobicoke

Almost thirty years ago, I hired Quality Restorations to rebuild part of my chimney. The work was completed as promised, was reasonably priced and is still a sturdy/solid chimney. This year, right after the New Year, my furnace was turned off because of a defective chimney liner. I immediately contacted Doug. He asked me to send him photos of my chimney. Within two hours of my initial call he had provided me with a quote and scheduled the replacement for the following morning. Then, on the advice of my family, I decided to delay a day to investigate the cost of replacing the furnace instead. I asked Doug if I could put the replacement on hold until the next afternoon when I would let him know my final decision. About 4:30 pm the following day I phoned him to reschedule the installation I had put on hold – expecting it to be at least two days away. In less than 15 minutes he phoned me back to schedule noon the following day. As promised, the installer phoned ahead to confirm his arrival time. When the work was finished the area was left spotlessly clean and tidy. I couldn’t have been more pleased. Initially, when Doug quoted the work he gave me a bottom and maximum price. A cost above the bottom price would only be charged if there was a problem removing the old liner, but would not exceed the maximum quoted. True to his word, he charged me the lower price. Companies change over the years and often not for the better. When I made my phone call to Doug, all I could do was hope that their service was as good as it had been many years ago. I wasn’t disappointed. Doug was sensitive to my lack of house heat, patient when I put the work on hold and immediately responsive when I decided to resume the work. I found him to be honest and professional. The installer was courteous, professional, answered all my questions and cleaned up everything before leaving. They were a pleasure to do business with and I will be contacting them again. I highly recommend them to anyone.