Duke

Windowrama installed seven windows in my home with energy efficient replacements. Everything went very smoothly and professionally. They left the premises in tidy order and were very pleasant to deal with overall. Two of the windows to be replaced had custom venetian blinds already installed and I was concerned they might not fit the new window space, but I was assured that they would. The only glitch along the way was that the blinds were not rehung before they left. At first I thought, no problem--I'll do it myself, but I had considerable difficulty and the wrong tools for the job. I got in touch with Vlad, the project manager, and explained my predicament. Without hesitation he said he would come back on site and rehang them himself. And he was going to do this on a Sunday! In the end, he came in for less then 2 hours and everything was done properly. His can-do attitude and his focus on customer service and satisfaction was impressive. This attention to detail and respect for the customer's concerns characterized my entire experience with Windowrama, and this is largely due to Vlad’s exceptional service and responsiveness.