D.Gonya in Toronto

This is the second time I have called on Gem Windows to put in some new windows. The first time a few years ago I got two new casement windows for the front of the house and a new front storm door. These were a great improvement and I have never had a problem with them. Two months ago today I called Gem Windows again to ask about having a few more old windows changed. This company is very prompt and courteous. The salesman came a few days after I phoned and was right on time. He answered all my questions and then emailed me a quote. As he took the time to measure every old window in the house that gave me the chance to think about having more of them done than I at first had intended. The company offered a volume discount that was substantial and so I agreed to have all of the old windows replaced. An installer then visited and took more precise measurements and answered more questions and we signed a contract to have the windows custom made to fit the spaces of my old Victorian house. Today the installer returned with his assistant and all the new windows. They worked from 9 to 3:30 without a break or a hitch. They put down special throws to protect the floor and they cleaned up everything and took away the old windows. The new windows are really great looking: white on the inside, brown on the outside. They are made of vinyl with metal cladding on the outside. Of course the glass is the special high R-factor. When he finished he came back inside with the bill for my final installment, but he first showed me how the new windows worked for cleaning and locking. He assured me that if there were any peoblem with the windows I should call about it and they would be on the issue right away. I have full confidence that that would be the case. I have already recomended this company to two friends and would not hesitate to recommend them to anyone who wants a good product, prompt service, and an excellent price.