melissa in Thornhill

Our door was purchased and installed by Dodd's Doors just 7 years ago. Rather than going with Dodd's Doors for the repair, we decided to try someone local. I called in the morning and Danny came at 6pm on the same day to fix our door in approximately one hour. He replaced the springs and cables for a reasonable price. Very efficient and pleasant experience! Will definitely call back if any future problems arise. Thanks!

Our AC is about 12 years old and it quit last night when it was 32C. We were worried we'd have to spend over $4000 on a replacement machine but Max came the following afternoon and fixed it in less than 30 minutes! He charged $90 + parts + HST = $240. He even taught us how to regularly maintain our unit so that it can hopefully give us another 10-15 years. We are incredibly thankful that he was available and fixed it so promptly for a reasonable fee.

We went with Northwood because we thought they would be hassle-free, as endorsed by Mike Holmes. FORGET IT. We purposely paid a premium to avoid any hassles and just get the job done. We paid $10,000 for a new furnace and electric water heater. Installation was fine but they forgot to return our water heater, resulting in us being billed for the past six months by Direct Energy thinking that we were still renting the heater. After dozens of calls to Northwood trying to get them to return the water heater they finally did so but still haven't refunded us the money that we lost due to THEIR ERROR. What's worse is that the management won't even return my calls. The receptionist I keep speaking to is very friendly but POOR MANAGEMENT results in a very upset customer. They still owe us two furnace filters and have yet to return to paint our gasline that was supposed to be completed six months ago. Now it's rusting.