Janet in Toronto

It was in contract to have 3/4 plywood construction. Two weeks after install the trim came off my island and revealed it's particle board. They were supposed to come to my house to see problem, but they didn't show up as scheduled. No call and not answering my calls. Bad quality control. Install one month late. Three weeks later I'm still waiting on several items. Sent back a wall unit shelf for repainting, it came back with a different paint issue, still needs repainting. Installer made several install mistakes such as cutting holes in wrong place, and siliconed the piece back in. Nothing lines up perfectly. Hinge holes drilled on panel door that didn't require hinges and left it with holes. I requested new panel door which I haven't received. My dream kitchen is no dream. I'm so dissappointed because of bad customer service. Doesn't have to be this way, it could have been much better if they communicated with me instead of ignoring me. Once they got my money, service level really changed. Improvements needed on customer service, installer that understands english, someone overseeing quality control. I wanted to give them a 10/10, some of the cabinets are beautiful, but sadly at this point I can only give them a 2 due to problems and cust service.