Putting in new floors in a rental in my house. Rona had the cheapest price on bamboo, but we found some better bamboo in previously opened boxes, marked down to a low price. Unfortunately, we couldn't find enough of it. A Rona staff person came by, did an extensive search but couldn't find more either. He recommended a similar, more expensived coloured bamboo, but it was out of my price range. He then offered the new bamboo to us at the same price as the marked down bamboo!
Wow. This guy not only gave us his time for a good 15 minutes or so,he also saved me a couple of hundred dollars, without haggling or bargaining.
I'll take that kind of service in a big box store anyday.