This is how Window Seal West saved the day. When I called All Weather Windows, the company that had initially installed my kitchen window and told them that there was an air leak, I was informed that they could send a service person out to evaluate the situation. The conversation came to an abrupt end when they informed me that they needed $200.00 in advance before they would schedule a visit....
I was to say the least very disappointed in their service model.
In the end I was able to diagnose the problem and realized I needed to replace a small plastic part. This is where Window Seal West saved the day, when they replaced the part free of charge and said have a great day.
Nice people, good company.
Bruce M