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I was very satisfied with the workmanship, knowledge, help with making our decision, integrity, and professional conduct with all the employees at Laird and Son. We first got our energy audit, then three quotes from different companies, and we are extremely pleased with our Lennox 195E furnace and our Rinnai tankless water heater, we have peace of mind having Laird and Son do the work for us. s.binks scarborough