We had Drainworks in to assess a backed up drain. They came promptly and provided a temporary fix for the problem, identified the underlying problem and provided a writte quote to do the work. Before we could act on it, the drain backed up again, spewing sewage in our basesment. So we called Drainworks again. They agreed to send a crew to dig and fix the problem the same day, but their offer was contingent on getting a signature--if they didn't get it within one hour they would not send a crew. The signature part was difficult since we didn't have a working scanner. We offered to send authorization in the form of an email and credit card number, referencing the written quote that we already had and they still had on their system....We would follow up with the signature before the crew started work. Not good enough. They would not even commit to sending the crew unless they had a signature within their arbitrary one hour time frame. Maybe someone should tell them that people do all sorts of things online without a signature, like getting a credit card. Very unprofessional, unsympathetic and just plain old fashioned. I will never call them again.
- Approximate cost of services:
- $0.00
- Company Response
**Kerry** DrainWorks’ initial visit to your home was on December 22nd, 2011. We did provide a quote to fix the problem, and you declined to proceed at that time. You were also made aware that should you decide to proceed with the quote, signatures and a deposit would have to be obtained first, and not to wait until you backed up again. Then, 19 days later, you called our office for an immediate go ahead on the quotation because the problem returned. DrainWorks, with much effort, was able to accommodate you same day, but as with any contract, signatures and a deposit are required; an email is not a binding document. The only reason the signatures and deposit were required so quickly is because you wanted the work to begin right away. You were offered other start times for after you provided the signatures and deposit at your leisure, but you refused. You wanted the work to begin right away with no signed contract, and this is in no one’s best interest, no matter how modern the times are. If it is your personal preference to deal with a company that does not obtain a signed contract before work begins, then that is your choice, but to give DrainWorks a 0 review for not adhering to how you wish business was practiced, is preposterous. Next thing you know HomeStars will accept a 0 score from someone who prefers a different colour of uniform.