Belyea Bros. installed a new Combi unit ( heating and domestic hot water] in October 2015 The quote I was given by Mr P. was $10,147 which included everything. I did not try to barter or have any reductions. [We are a retired couple in a very small old house] the day before installation I received a phone call from Mr. P who informed us that some existing us aspestos must be removed from piping. "Don't worry about the cost, it will be minimal" after it was done I was it would cost $500. Mr. P assured me he was very sorry for the error but it had to be done before the installation. What choice did we have? I felt that $500 should be absorbed by Belyea brothers and when I spoke to the manager he informed me there was nothing he could do. I asked if we could split the cost. No. I asked if I could have my first year of service free which is normally about $240. [This would not cost Belyea Bros. that much money probably the hourly wage of their employee ] No! I was however offered a discount on my annual maintenance if I subscribe to their plan. I noticed everyone who writes a favourable letter receives this discount. Very disappointing absolutely no customer service. Everyone makes a mistake but when we are quoting this kind of money there should be some concessions made to the client.
- Approximate cost of services:
- $10,147.00
- Company Response
Thank you for the feedback Maggie, and we're sorry you feel disappointed with our service. From your remarks it seems the combination -boiler we installed last autumn has been functioning satisfactorily, as promised, however you take issue with the extra cost associated with the asbestos discovered in your basement. We are specialists in boiler installations and not an asbestos abatement company, which is why, prior to scheduling the boiler installation, we referred you to another company to contract with you directly for the asbestos removal.
Once it was determined that the asbestos would impact our installers, it became an Occupational Health & Safety hazard, meaning we could not proceed until the asbestos was removed, and a clean air certificate provided showing the area to be safe for our installers ( and for you).
While homeowners always have a choice in selecting whom to choose for asbestos removal, it is critically important to only work with asbestos removal companies licensed by the Ministry of the Environment who will provide a clean air certificate at the end of the job.
