Awful moving company. Did not have a good experience with this company. They were an 1.5 hour late causing problems with the scheduled elevator times . This was the worst moving company ever ! . Our move was close by so we moved most of small stuff and only left the big furniture(1bed, 2 couches,2tables.1 computer table, 3 cats towers) but it took 2,5h. I'm pretty sure most of these google reviews are fake and I would NOT recommend this company to anyone!They were non-apologetic and didn't seem to care. It took so much longer than we thought and charged too much. When we complain ,they offered us 1/2hour refund . It has been almost a month and we still have not received the check they promised send us. They just asked us to delete negative review so bad. Terrible moving company ever!!!!!
- Approximate cost of services:
- $300.00
- Company Response
Allow me to start with relaying our sincere apologies for the inconveniences caused by the delay of our moving crew on the moving day. I want to assure you that once your complaint was received we did our best in trying to restore your confidence in us. We decided to refund you the expenses for the extra 1/2 hour consumed on the move as a result of our delayed arrival. However the preparations of the refund check and the subsequent mailing took time. At this moment all paperwork was completed and our records indicate the refunded amount was cashed. We do hope this helps restore your trust in our moving company. Please, once again accept our sincere apologies for the inconveniences caused by the unfortunate delay. We do not claim to be perfect and every negative experience is viewed as an opportunity to improve the quality of our services. We do not ask you to delete your negative review as it was a good lesson for us. At the same time we still hope you will update your reviews to reflect that the conflict was resolved to your satisfaction.
Best Regards,
Diana Miller,
Miracle Movers Quality Control Manager