Michelle K in Ontario

I purchased a hot tub cover in November 2019 from The Cover Brothers. I was told my cover would be ready for pickup from the manufacturer in 7-10 days. I asked about 8-10 days in for a status update and was told it was almost ready but may run a bit later than quoted as it was the busy season. I was ok with that. I understood. Then began the run around. Over the course of a few weeks, every time I contacted them I got another excuse as to why it wasn't ready. I finally got frustrated and contacted the manufacturer themselves to ask when it may be ready and they informed me there was actually no order placed. A few days later, the "owner" of Cover Brothers, Mike, suddenly messaged me saying he had no idea what was going on and the person who I had been in contact with was doing "bad business" and was fired but he would order me my cover. Once again, the untruths began. Mike kept saying the order was placed, but when I contacted the manufacturer, there was no order. (The manufacturer felt so horrible they actually gave me a similar cover that doesn't quite fit nor is the cover I ordered but can do the job for now.) Now over the course of Christmas break, the manufacturer has shut down. Mike says as soon as they open in the new year, he will place the order (I've heard this several times now!) . But alas, no order. Now he is saying I got my cover so it's done. Even though I have explained this is not the cover I ordered or paid for. On Facebook (my first mistake was finding his legit looking business on there!) I see there are others like me. Also check out the BBB. Wish I did first!

We hired Herman's Home Team, based out of Norval, to replace all of our windows and our patio door. We chose Herman's after having 3 other companies provide us with quotes. Herman's quote was quite a bit lower in price than the other companies, and provided the written quote within 24 hours, unlike the others, who I had to either chase down for 2 weeks to recieve or was told "buy today or the deal is gone". Any changes we decided on were updated and emailed back within 24 hours and all questions and concerns were answered in a timely manner. We were kept informed of the process every step of the way. Herman's entire team is very knowledgeable about all of their products. The other companies we had quotes from informed us our patio door was a special order due to its size, but Herman's assured us our door was actually a standard size, which saved us thousands of dollars. On installation days, the crew was punctual, respectful of our home, friendly, took their time to do quality work, and cleaned up after they were finished (both inside and out), and took away all the garbage and old windows! The whole job was completed within a week, including all of the finishing work. They even did the flashing on the lintels and decorative pieces above the windows to make them match our new windows. We are so thrilled with our experience and are so happy with choosing Herman's. We recommend them to everyone!!

We hired Herman's Home Team, based out of Norval, to replace all of our windows and our patio door. We chose Herman's after having 3 other companies provide us with quotes. Herman's quote was quite a bit lower in price than the other companies, and provided the written quote within 24 hours, unlike the others, who I had to either chase down for 2 weeks to recieve or was told "buy today or the deal is gone". Any changes we decided on were updated and emailed back within 24 hours and all questions and concerns were answered in a timely manner. We were kept informed of the process every step of the way. Herman's entire team is very knowledgeable about all of their products. The other companies we had quotes from informed us our patio door was a special order due to its size, but Herman's assured us our door was actually a standard size, which saved us thousands of dollars. On installation days, the crew was punctual, respectful of our home, friendly, took their time to do quality work, and cleaned up after they were finished (both inside and out), and took away all the garbage and old windows! The whole job was completed within a week, including all of the finishing work. They even did the flashing on the lintels and decorative pieces above the windows to make them match our new windows. We are so thrilled with our experience and are so happy with choosing Herman's. We recommend them to everyone!!

I like the other posters here, purchased the snow removal from Dealfind. I, also like the other posters here, have not heard from Graham Services since. They have not shoveled my sidewalk, walkway or plowed my driveway. I have called a minimum of 5 times and emailed a few times as well. I purchased one for myself, purchased one as a gift for my in-laws who are un able to shovel themselves, and also convinced several neighbours to purchase it as well. I am totally un-impressed with the way they have handled things. Very un professional and I feel as though I have been ripped off. DO NOT GO ANYWHERE NEAR THIS COMPANY.