Not very happy with the quality of my window and service received from customer service. I purchased a frosted bathroom window in 2010 and had alton come by to install it. The window was great at first until 2 years in. The mesh got dry rot, the clips on the frame snapped off, the crank hinges rusted, recently this past week or so the window seal has broken between the pane and sash exposing tiny brown beads and bending the silver trim between the pane. I called in and was told that the glass is only warranted for 5yrs and I need to pay for a new one if I wanted. This is ridiculous! How aren't these windows warranted for long term? I'm glad that I haven't replaced the entire house. This would be very costly!!!!!! A neighbor of mine was asking me for a good window company but I can't reccomend Alton. I would be ashamed if I did and this happened to her! If this is how they back their product I don't reccomend them. I spoke to vicky from customer service this morning, she advised me, John, the owner, will be calling me back today. Let's see what he says, hopefully he stands behind his product and warranties my window. Update to follow!
- Approximate cost of services:
- $800.00
- Company Response
Hi Ko,
Windows and doors do not come with a warranty that protects them against years of wear and tear, the weather or mis use . Also there are no window companies that warranty glass for life. Windows typically have a 20 year warranty from date of installation. Sealed units typically have a 5 year warranty and hardware 1 year. All warranties become null and void if a product has been miss handled or attempts have been made to fix any issues by the home owner. Alton has been in business since 1972 and has thrived successfully because of their commitment to customer service and satisfaction.
Hope this information helps.
Regards,
Alton Windows & Doors