My Clopay Garage door required a new spring. There are two on this model. (left and right side of door.) Called Adams arranged for service tech to arrive between 8:00am and 12:00 noon. He showed at 6:20pm after calling two hours earlier to say he would be late. Not only was he not on time, but he didn't have the correct replacement spring. Wasted a day off work waiting for him to show up. He came the next business day with the correct spring. Said he should swap out both springs since he's not sure how long the unbroken spring would last. Took less than 15 minutes to swap out the two springs and charged me almost $300 for the work. These same springs can be purchased from the US for less than $30 each. Next time the Clopay spring breaks I won't be calling Adams for service. Fool me once shame on you, fool me twice shame on me!
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Charge a fair price for their services.
- Any advice to offer fellow homeowners facing a similar project?
- Use the internet to learn more about your garage issue. Google is your friend.