Reid

Monarch Kitchen, Bath & Home had originally some 25 years ago done a full kitchen redesign and installation including cabinets, counters, plumbing, wiring and lighting as well as our Master Bedroom on suite including cabinets custom shower stall full plumbing, lighting, shower located steamer unit and heated flooring. We were so pleased with that work that when we came to wanting our kitchen updated this past spring of 2019 we again choose the Monarch Kitchen's Team to do our not so trivial updates. The work they took on was to first remove the existing cabinetry and existing ceramic flooring - install new updated vinyl flooring, update the plumbing and reinstall the previous cabinetry along with our new built-in dishwasher and Microware/Convection oven. To complete the picture Monarch supplied and installed new quartz counters and suppled and installed our new undermount stainless sink and modern new kitchen combo faucets. To complete the work effort a number of different trades personnel were involved. In every case their workmanship was top notch, respectful of our home, highly skilled in their crafts and maintained to every extent possible minimal dust which was no mean feat in itself. What impressed me as well as how well Monarch were willing to schedule their own work with two other trades which we were also using at the same time. To explain, we wanted to update our kitchen lighting and had chosen to refinish our pre-existing cabinets rather than totally replace the older/dated from a color perspective but otherwise beautiful oak cabinetry. Two family friends one a painter by trade and the other a licensed electrician offered to do the electrical and cabinet refinishing work and Monarch readily understood this and were happy to work with these trades to complete our new look beautiful kitchen. We are extremely happy with our finished result and friends who visit our home have nothing but praise over our new look kitchen. Hat's off to Neil and his team.

Sales person initially spent a good amount of in home unhurried time understanding what we wished to have done and then writing up the order. Welda actually completed the work about two weeks ahead of the promised date for the work. Welda called about a week ahead of the installation to set a mutually appropriate time for the installation. Installer followed up two days ahead of the install to confirm the date and time was okay. Installer arrived on time and laid down protective covering for floors and nearby furniture. Work was completed professionally both inside and outside and the windows are great. Given that the installation has taken place in February, on a cold day, the installation was completed in such a way as to minimize exposure to the outside elements. After the install the installer and his helper did an excellent job in cleaning up the living room dining room area where the work was done. During the installation the installer had no issue with myself the owner watching all stages of the work and even explained the installation tasks as they were being carried out. Following installation the installer took me on an inspection of the work done and gave us the opportunity to point out any issues. We had none. Excellent experience.