Vincenzo

Same issues as many of my fellow Torontotonians and Mackie services. In December of 2020, I placed an order with for purchase, delivery, and stacking for a washer and dryer. I also purchased haul-away service for my old units. The delivery guide from the retailer website makes it clear that haul-away appliances must have water, vent, and electric disconnected. It does not mention anything about having the appliances unstacked before removal, or having the stacking equipment uninstalled prior to removal. In January, a 2 person team from Mackie show up with my unitized washer/dryer appliance and inform me that it is too big to bring to the second floor with a 2 person team. They (the Mackie delivery team) tell me that they will place a work order for a 4 person team to deliver the unit, and that I should leave the new unit in my home until they arrive. A full week goes by and I receive no phone call or email from Mackie. Finally I reach out and it seems that the work order was not placed. Okay, I request a 4 person team show up. 1 week later another 2 person team shows up and they say it cannot be done. Also, they will not take my brand new units with them as they do not have the paper work. I call Mackie and H.D. again to coordinate a refund and to haul away the washer/dryer that's too big. I purchase 2 new appliances that are smaller and can fit up the stairs. By now it is February, and the appliances will not arrive until early March. When the washer and dryer finally arrive, the delivery team come into my home to do the haul away service. The delivery person takes one look at my stacked washer/dryer and walks out the door saying that I'm not prepared, that I do not respect them, that "you people never respect us" (I am a visible minority). I am both flabbergasted, confused, and insulted. When I finally am able to convince them to move the unit for haul away, they refuse to bring it downstairs as they do not hoist above their waist. None of this is communicated anywhere on the retailer delivery FAQ nor is it in Mackie's pre-delivery messaging. They leave my home, and I am left confused, insulted, and beyond angry. When I call Mackie to let them know, they tell me that they will send a 4 person team. Finally in mid-April, Mackie arrives again and, unsurprisingly, they have sent another 2 person team. This team, however, is able to hoist above their waist and to haul away my units. I have never in my life paid for a service and have to end up begging for the service-provider to complete the job, nor have I ever had to pay for a service only for the service-provider to call me "you people" in my own home. I've also never had to wait 4 months for an appliance delivery, and been consistently told one thing (being sent a 4 person delivery team) and receive another (being sent yet another 2 person delivery team). Judging by the other reviews here, it seems there are at least 1 delivery team from Mackie that is consistently unprofessional, insubordinate, disrespectful, and (in my case) racist. I will no longer be shopping at H.D. , and will actively steer others away as well.