Poor Finishing and Incomplete Installation
Through a builder I had a Kitchen installed by this company, and I've had multiple issues that were never fixed to this day. I sent an email to the owner XXXXXXX, while he was parked behind my house speaking to the builder, regarding issues, this was his response on February 18th, 2016 Ranvir. Hi, No problem. I will give you a heads up as to when I'm coming. Take care XXXXXX (Owner) to this date (Jan 27, 2019) i'm still waiting for the problems to be rectified: 1. Pantry Lemans Missing 2. 2 resin Cutlery Drawer Insert Missing 3. Top 2 Cabinets have glass doors missing or not installed 4. Wood Kick plates not installed properly ( see Pictures) 5. Cabinets missing paint (see Pictures) 6. Fridge Door cover has come off from screws (see image) 7. Paid for LED puck lights but Fluorescent lights installed while right side switch installed but no lights. 8 multiple issues with other cabinets that were installed See the images attached I'm not overly impressed and the amount of communication from the owners. So be careful before pursuing any relationship with the vendor.
- Approximate cost of services:
- $55,000.00
- Company Response
Hi Ranvir,
It’s unfortunate that your negative review posted on this open forum is not about Lancaster but the Builder who built your home. Lancaster was contracted by the Builder to design, fabricate and install your beautiful custom kitchen 3 years ago. To-date, our Service Department has not received any correspondence from your Builder regarding the list of items noted on your review.
Unfortunately, the items identified as "missing" were never on Lancaster’s contract with your Builder. This may have been a discussion you had with your Builder but the items were never included with your kitchen and therefore were never installed by us.
Regarding the appliance panel, please contact the company that installed your appliances to remedy the loose door. This is an appliance installation issue. The issue with the loose kick is definitely a warranty item through Lancaster and will be addressed once our Service Department is notified. As for the slight separation of your maple stained doors it's normal for wood products such as maple to shift with dryness and moisture overtime - this will need further investigation to determine an outcome.
Ranvir, I trust that you now have clarity with whom you need to contact regarding your outstanding items.