windows in Windsor

A few years after buying VWD windows from E-Star Window company the argon gas leaked through the window panes in our dining room. I attempted to contact E-Star only to discover they had gone out of business. I finally found a company that deals with VWD in March 2020, a couple of weeks before the Pandemic shut down all businesses. I had e-mailed a service request, pictures, etc. to Gord who forwarded everything to the manufacturer VWD so when VWD contacted me in March 2022, I was hopeful I might get my windows replaced. A service call was scheduled in April 2022, Loren measured the windows to make sure the correct ones were ordered. Loren also explained why there was moisture on my windows and showed me how to adjust the humidity on my furnace. A month later Loren installed my new windows in less than an hour. I couldnt be happier! I can see out my windows for the first time in 5 years! Thank you Loren and Erica in Customer Service at VWD for all your help. Much appreciated!

I purchased your windows from E-Star Windows & Doors and had all the windows in my house replaced in late August 2013. I was contacted by the original finance company of a change of lenders in 2016, not knowing that E-Star had gone out of business. I have been unable to contact anyone since then as the windows freeze on the inside and my dining room window is fogged up. I would like these windows fixed/replaced under the warranty provided to me at the time of purchase. I would appreciate it if someone would contact me. Thank you for your prompt attention. Alexandra McKee