Julia in Milton

My house, though under ten years old, has a crappy hi-velocity forced air heating and cooling system that no other company could bother to come and see what was wrong with it. It basically would not blow hot air after being off for about a week. Northwood was recommended by one of my colleagues, so I called in desperation as a last hope. Not only did the service man understand the system, its limitations and many shortcomings, he ordered a part, came back and installed it the next day, and had the system up and working. He did recommend replacing the system in the future with a more reliable manufacturer as the system installed by the builder was the cheapest and crappiest known to humankind, but the work that Northwood did is under warranty for a year and had the system back to proper function. The system that I have in my house is the same as the entire neighbourhood, when things start going wrong and no one will fix it, I was very frustrated. Other service companies are blunt saying they won’t even deal with the hi-velocity systems, so to find a company that not only knows about them, can fix then and can recommend future equipment that will work with the duct work in the house is fantastic. I will definitely send future business to them when I am ready to change the furnace.

Installers took care and paid attention to the details of the install. They efficiently pulled out the old counters, braced for the new, and ensured the seamless installation of the new counters. They even took time to raise the stove to the new hight of the counters. They did have to wait about an hour and a half for the new stone to arrive, but when it arrived they were done in about two hours. After having made a few adjustment cuts to the counters and polishing the ends to they matched the finish on the stone. I felt as though they were caring about the install as much as if it were in their own homes. As someone mentioned the offices are nothing to write home about, but their inventory is vast and I was able to pick my slab on the first time I walked in to talk. The next day the owner came to my house and measured, then when he called with an estimate, I dropped back after work and paid a 1000 deposit (which was non-refundable). My only issue was having to initiate some contact to figure out when the install was going to take place. I know they're busy, but when I was told they'd call on a certain day, and I had to call them a day or two later it was a little worrisome. That and the fact that because of equipment failure my install was pushed to the Saturday (from Friday, and prior to that Thursday), which meant getting a plumber on Sunday or wait until Monday with no kitchen water or dishwashing. Anyway, now that it's here, from initial visit to the full install, it was four weeks, and it looks BEAUTIFUL! Very impressed with the quality of stone and of workmanship. It's ready to wow anyone who walks into the home.