Alert and Denny installed a new heat/pump unit in my condo 2.5 years ago - in that time it had to have 6 servicings. About 6 weeks ago, it cost me almost $700 but then on Dec 31st, it broke down again and again had to be removed from my condo. Alert left me with space heaters and fought on my behalf with the mfg and the dealer to have the unit entirely replaced free of charge (in spite of the original warranty being only 1 Year). Today they installed a brand new unit and confirmed there would be no charge to me. They went above and beyond to do the right thing.
- Approximate cost of services:
- $0.00
Was this review helpful?