donaldlamont in North york

I purchased the lumber on my credit card from the Nelson Lumber store on St. Albert Trail, Edmonton, Alberta. The lumber wasI never picked up, and the lumber never left the store. When I went to get a refund back on my credit card, or else have the lumber pickd up, the manager of Nelson Lumber refused. Thus Nelson Lumber took my money and would not give me a refund or give me the product. Initially, when I asked for a refund, the sales clerk at the order desk asked for my receipt, which I faxed to him, and then he said that the accounting department needed to check whether the lumber had already been picked up. It took 2 months and 5 phone calls before I finally got an answer from the accounting department. I was told that they could not find the record, so they could not issue a refund. Well, I am not responsible for the fact that they could not find the record. I then talked to the store manager who also refused to give me a refund or to allow the lumber to be picked up, on the basis that the receipt was a little over a year old. I explained to the manager that the reason the receipt was a little over a year old was that I had told the order clerk a few months after purchase that I couldn't get into the unit to do the work until I was able to contact the tenant, who was working out of the country and could not be reached. The order clerk gave me no indication that there would be a problem if I picked up the lumber at a much later date.