jaclyn in Toronto

This comment is about service & not the product itself. We went to Crate and Barrel and had a normal experience the very beginning of November 2018. We were quote 7-9 weeks on our custom dining room chairs. 11 of the 12 chairs came 14 weeks later. One was lost or damaged or forgotten in the US - no one could figure it out. I called the store 3 times, ad each time I was PROMISED a store manager would call me. The store manager at Yorkdale NEVER called me. Two weeks later, we got a call from the delivery service to set up a delivery. No one ever called me to provide an explanation or an apology. I had asked for my delivery fee to be waived for the long awaited delivery and then with the mix up and NO ONE had the decency to call me. Very disappointed. The product itself it okay. I wish the chairs had more weight to them, but they look how I thought they would, thankfully.

We hired this company to clean a completely empty house prior to moving into our new home and wasted our money. Their supreme package seemed to cover all of the basics, however, their standard of clean is about that of a filthy garbage can. Almost all of the baseboards were missed, layers of dust were everywhere, cobwebs hanging from the walls and ceilings, old food splatter remained on the walls, carpet runners were left without vacuuming, certain areas of the house (Ie. the basement) were completely neglected etc. Needless to say the company had to come back to "fix" their job. I stayed home at this point, and even then they complained and pointed out that certain things "wouldn't come clean". Please please please I'm begging you -- DO NOT HIRE THIS COMPANY. Oh and the best part, is when I called the company to complain, the customer service representative Jessica, and her Manager J.C, BOTH hung up on me when I explained that I was not happy. Professional? I don't think so.