Renee in Barrie

Hi Please so mot use this company. I'm going to keep this short. Longer version is on google review 1. Windows were installed Oct 17 ordered May 30. Installer installed 10 windows that were too small. I questioned several times why they looked small. Different answer every time 2. Office ignored our calls and concerns for 2 weeks 3. Sales rep came to our house and admitted the installercalled the office and manager forsed him to continue installing 4. Install manager came out and agreed windows were a retro fit and needed to be replaced. 5. Told within 2 weeks they would be replaced... false 6. Made a case with Better Business Bureau. Where they came up with every excuse and made stuff up as well. 7. Second date was Nov 28 where only 4 windiws would be fixed out of the 10 8. We have a second order with them as well for doors and more windows. We are refusing that order 9. Mystery writer on BBB gave wrong date of 2nd install they said nov 29. I said no one will be here as we took a vac day on the 28th. The date we booked 10. Andy took another vac day and no one showed up. Our appointment was cancelled with no nitice 11. Manager said nothing he could do. Sorry about the mix up.. installer is on another job. 10 mins later he said installer was sick.... 12. Manager agreed to cancel our 2nd order knowing how upset we were. 4 hrs alter he sent Andy an email refusing to cancel. 13. New date is Dec 21 to fix 4 windows. We have contacted Green on and filled a complaint as 4 basement windows were installed over particle board (concrete and particle boarf are never a good idea) We can not open the basement windows as they are bowed already. And they are not fixing them. Not to mention they are 3 inches all around too small. Our other windows are wedged to fit with anywhere from 3 to 5 shims and gaps from soray foam not sprayed properly because the foam was cold We are baffled that they are still in business and will most likely meet everyone in court as we refuse to pay anymore money.