Sales Rep 10/10, Back Office 1/10, Installer 6/10
Our sales rep was amazing, took the time to explain everything and give an honest recommendation. The process went smoothly, we didn't care about the delay for materials/manufacturing from COVID-19 as everyone was in the same situation. Install date came, Ecotech uses a third party contractor which turned us off a bit, especially when his team (of course an accident) hit our newly installed metal roof with their truck. The company took ownership right away, and paid for it to be fixed, no questions asked. There was silicone from the install on the windows which had to be scraped off, and now we notice that on most of the windows, the caulk is cracking on the edges. A bit sloppy in my opinion with the silicone but they performed a clean install. After sales now, that is where we have a problem which has not been solved to date. Our sales rep said they would be putting a frost on the bathroom window, and after inspecting after installing; there was no record on the sales contract according to the office. The invoice/estimate has a lot of information on it, no boxes to show "frost yes/no" but apparently it was supposed to be written on it. The recommendation from the office was to go buy a film from the hardware store to cover it. It looks awful. After paying over $7,000 for the windows, this really left a sour taste in our mouth especially since the sales rep was raving about how good the after-sales dept. is. Its been a few months now, the windows are doing great, one of the cranks has come off but It was just the screw that needed to be tightened; and of course, the unfrosted bathroom window with a cheap $50 film on it from Home Depot.
- Approximate cost of services:
- $7,000.00
- Company Response
Hello Graham,
We're happy you enjoyed majority of the process of your windows, we understand some miscommunication might've happened regarding you wanting the frosted glass on a window. We strive to make every experience as enjoyable for the customer but unfortunately on the order a frosted glass wasn't selected on time of order.
