About a year ago I hired Doctor Duct Cleaning to clean my duct according to their “premium package” for $109.95 which was bumped up to $189.95 because older houses require brushing. The premium package flyer clearly stated. 1. 30 day money back guarantee 2. Free air balancing 3. Free camera inspection 4. Includes all hookups, heating & return vents, dryer exhaust vent cleaning, central vacuum cleaning, free inspection of heating and cooling equipment and j-channel cleaning. Manny showed up with a partner but he did not bring any camera with him. After a visual check of the furnace, I was told that it needed to be serviced by a license technician at a cost of about $700.00 if one should come to my home. And since he is licensed and already there he could do it for $400.00 in addition to the duct cleaning. He went on to say if I don’t service the furnace he cannot complete the job and I would just waste the money cleaning the ducts and the sanitation would damage the furnace. After haggling and being pressured for about 15 – 20 minutes I just gave up and said ok. He sprayed liquid around the furnace motor and vacuum the area and then turn up then back down the heater to the same position (flame). The whole cleaning process took less than 45 minutes and after paying him $600.00 with interac (he only accepted cash or interact) He started to push me into buying some electrostatic furnace filter for $120.00 reg.$240.00. I decline it. I asked him for a receipt and he says his receipts are usually mailed or emailed because it has to be done at the office. I gave him my email address and I'm still waiting. I called Manny the following day and explained to him that the vents still and debris and were never cleaned (most of them were never even opened) and that the dryer vent was never touched and he said the dryer vent might have been over looked but he is the technician, he did a good job and is not responsible for what is partner did upstairs. I tried to get my money back within 30 days but he refused. He offered a redo, but never showed up after three appointments, then I was told Manny no longer works with the company, then was told by Manny after that to take him to court. I contacted the BBB but still no money back and no redo. THIS IS NOT A CLEANING BUSINESS – TOTAL ....
- Approximate cost of services:
- $600.00