raj s. in Scarborough

I had a healthy skepticism towards all of the big moving companies, after numerous misadventures in my childhood moving experiences, but I had the recent good recommendation of my parents for Across Canada Van Lines to go by. Before I even started making calls, I checked on-line with the local Better Business Bureau - the company had the highest ranking, which further increased my confidence in them. Starting with my very first call to them, I knew that this was the company to go with. I talked with several other companies, both locally-owned and those affiliated with the other major van lines that had companies in our area. the company's rep was unfailingly pleasant, polite, helpful, and even humorous. The representative showed up when he said he would to give us an estimate, and he was in every way professional, knowledgeable, and unbelievably helpful. But the rep was not daunted, and spent extra time with me just to reassure me that this was not an insurmountable task. He gave me a rough verbal estimate on the spot, along with a great deal of helpful information about making moving day go smoothly, and his experienced professionalism did a lot to make me feel better about the whole enterprise. The itemized written estimate came promptly in the mail, exactly when he said it would, and this further bolstered my confidence in the company. Several phone calls to our unfailingly pleasant, cheerful phone contact person followed; our questions were always answered with a positive, empathetic, "can-do" attitude that made working with the company a reassuring experience rather than the nightmare of confusion & rudeness that I'd heard about from acquaintances who had dealt with other companies. They showed up exactly when they said they would, and they worked like fiends. The speed and strength with which they loaded & unloaded our tons of stuff was absolutely dizzying, yet they were careful and considerate. No tossing of boxes or furniture. No indiscriminate dumping. They even put down floor protectors! And they provided a good dose of moving-man humor for free! I wouldn't hesitate to recommend this moving company to anybody in the area they serve. Raj S.