Bee.woodie in Old Toronto

I ordered a table (100217390) back in the middle of september. it was delayed and no one reached out to me, I had to contact you to find this out. After the delay in shipment, upon setting up this table it was missing item "G". I called in to let Strutube know, they then instructed me after telling them exactly what happened that i then needed to submit an incident on line and take pictures. I did that and was told someone would be in contact in 24hrs, that didnt happen and then I called in and was told the incident was approved and now it would take 48 hours to locate the product and would receive notice. Again, i didnt get a call back and needed to call you. The customer support rep then let me know that the product was out of stock and wouldnt be available until the end of December. I have a 250 pound table sitting in the middle of my living room and it is missing the most basic part. Literally a piece of medal with holes on either side to screw in to. I asked to talk to a manager and the customer support rep basically told me the issue wasnt important enough for a manager to talk to me. this is the worst customer service i have ever had. All i need is a simple fix and literally no one wants to help or follow up.