GGrant

Our home was built in 1958, and our small closet, with sliding mirror doors, at the front entry, was driving me crazy. It seemed like every time I went to open the closet, the door was jammed, and I was forever fighting with the doors to get into the closet. I had Lisa, the designer, from Kurmak Builders, come out to see what we could do with the closet. She suggested taking the doors off in order to create an open closet. She designed the new space with an upper shelf with baskets, a bench, shelves for shoes under the bench, and shiplap backing, complete with hooks for hanging jackets. Lisa took measurements and then quickly produced drawings to give me an idea of what the space would look like. In addition, since I wanted to repaint my house, Lisa helped me pick paint colors, and I love the colors she chose. I am very happy with how the closet turned out. It looks great! I love the open concept and never having to fight with sliding closet doors again. The team at Kurmak Builders did a great job with my small project. I would certainly call them again with any future renovation projects.

A few days ago, my washer stopped mid-cycle and flashed an error message. The washer was locked, I couldn’t restart it, or open it. I called the service department of the store where the washer was purchased 11 years ago. The woman I spoke to told me the earliest someone could come out, was 8 days later (who wants to wait 8 days to get their wet laundry out of the washing machine?) In addition, she informed me that in order to book an appointment, I had to provide my credit card number, and the model and serial number of the washer (she couldn’t find it in her system, even though we purchased it at that store). I explained that I couldn’t provide the model and serial number, as it’s printed inside the door, and the door would not unlock. She told me that she could start the service order, but couldn’t complete it until I provided the model and serial number. Frustrated with that experience, I started reading reviews online for different companies that service appliances. I came across Appliance Service Centre and was very impressed with their reviews. I called and was pleasantly surprised that they could come out the following day, and they only required the brand of the washer and the error code it was flashing issue (no need to have the model and serial number ahead of time, or my credit card). As promised, I received an email from Appliance Service Centre at 4:00 PM the day before the service, stating the 2 hour window that the service technician would arrive, and asking for confirmation that I would be home. In the past, when I've been given a 2 hour window for someone to show up, I've NEVER had anyone show up early, on time, or even close to the first hour of the 2 hour window. Terry showed up 2 minutes before the 2 hour window. He quickly figured out what was wrong and fixed my washer. He took the time to explain what was wrong with my washer. He was friendly, courteous and knowledgable. When I need an appliance serviced in the future (that's no longer under warranty), I would not even consider calling anyone except Appliance Service Centre. Awesome Company!