arend in Cambridge

We puchased a Ge front load washing machining from Goeman about 3 years . Fortunately we purchased the extend warranty with the machine since concrete lining started to come out during the wash, which cause the machine to walk all over the floor. The serviceman looked at under warranty and it was determined that it needed to replaced under warranty. Goeman did replace the wash machine however to our surprize and disapproval they would only replace it with a machine that was of less value without the same the same features that our old machine had. They did have a model with the same features, but than they want to charge me extra to get the better model. Whenever buying a warranty on a product make sure they will replace the product with equal or better. Since having written this review I contact the store manager about the situation directly and discover that he was not informed about the situation properly. He gave us a store credit because we had not used the replacement machine and than we could choose another machine they were selling, this made us much happier since we finally got machine with features close to our old one. Goeman's service department for customer service still gets a bad review, however the store on King st in Kitchener I would recommended and if not happy with the service department contact the store manager politely and he may be able to help if you are reasonable.