David in Toronto

The installers were to install my window on June 10, 2021, They were late and half-installed 3 of the 7 windows I wanted replacing and they left a pile of debris in my back yard and driveway. One of the windows has a crack in the glass (upper left corner) which I reported to the company. The installers didn't show up the next day citing difficulties. with their cube-van. Nobody had the decency to call me in the morning to let me know. I only found out because I made phone calls to find out what was going on. In addition to that, someone from the company called to investigate my complaint about the cracked window. Unfortunately, the call was dropped and I was playing phone-tag with Nordik all day trying re-connect with the investigator. The installers came on June 12, 2021 to finish the installation. While they did a good job they had to remove the awning over my living room window and my front office window. Nobody from Nordik had told me this would be a necessity when the contract was signed nor when measurements of the window frames were made. Also, no provision was given to put the awnings back to their normal places.