SCF in Mississauga

Hired Jameson Pools to check pressure on pool filter/system which seemed to be running high. The " experienced " technician came and stated that the wrong filter media ( sand) was used when installed 2 yrs ago and what was needed was to change out sand filter media with a brand name media specifically for pool filters. Technician did not look at the filter size and installed 300lbs of sand when my filter only required 250lbs of sand. Filter was leaking when backwashing and purging sand when backwashing. Multiple calls back and forth with service manager- they don't like calls - email is their way of bouncing back and forth...! " shoot me an email" is what the mangers VM states... I was told sand discharging when backwashing is "normal" - haven't experienced that in 15 yrs of owning the pool. I was also told to "tighten " the head to stop the leaking, I said that was a technicians job. I explained to the service manager that the system was overfilled - after doing my own web research... Another tech came out to remedy the situation and was going to "eyeball" removal of "about" 50lbs of sand... I told him that the only way to fix the situation, IMO, was to remove all the sand and install the correct amount of sand- 250lbs... He started to do that but only had an unbranded "pool sand" and given concern that the wrong sand could be put back in I asked him to fix the leak and have someone contact me when the pool filter sand arrived in the store, same one as used for 300lbs install. The service order left in the mailbox stated that it was unknown when they would have the branded sand and a return date to complete the job was unknown, that is given the fact that I haven't heard back from the service manager Ida from Mississauga location I guess they figure their work complete. About 2 weeks ago. The pressure in the system is still high and I overpaid for the extra bag of sand and haven't received a credit for that bag of sand that wasn't needed. At the very least Jameson Pools should refund the amount I paid for service work that was not fully completed with no follow-up to advise when it would be done as I have had to hire another company to complete this simple task for a pool service company who had an "experienced" technician attend. BTW - tried to leave a google review but was unable for some reason. Poor communication, expertise and follow-up to ensure job completion and satisfaction. Look elsewhere for pool service calls. They want the big cash - pool installation!

In my opinion, Hometurf seems to have created their own terms of contract law that states if you sign on once for prepayment, they will continue to service your property even after you have died or sold the property. This includes when you have stopped paying or responding to the requests dropped in the mailbox. Here’s the details… person who started with Hometurf died in May 2010, and widow continues service for the home for another 10 years. In April 2020, house has been sold and closed as widow has had reduced cognitive abilities and needs to move. Widow has no clue of any obligation that there is a “contract” and informs no family member. What contract? – Implied? - On the basis of expectation? The bill was going to a man who had been dead for 10 years and the widow had been paying it early in the spring. New homeowner takes possession April 15th, 2020 and while they are apparently receiving mailbox notices (bills) and flags about servicing, fails to inform Hometurf, real estate agent or ex-homeowner that servicing is still occurring – they did not order it, but are apparently receiving the service and are the homeowners. Despite not receiving cheques as pre-payment as had been done for so many years in the past, Hometurf continues to service the property even though they have not been given any consent to do so. In fact, my conversation with Hometurf – customer service on Feb. 3/21, they never even tried to contact the homeowner until November 2020, after a complete season of service had been done. No mail had been sent, as Canada Post would have forwarded it to ex –homeowner by service paid for. As a relative of this family who has been asked to assist in many areas of changes of life, Hometurf called me as if I was responsible for their continued service without authorization. While I tried to explain neither that I, nor ex –owner, in our opinion, had any legal obligation beyond our ownership to some form of work that “auto-renewed” I would try to see if the new owners would pay for some of the costs. On February 3rd, 2021 the customer service manager was being increasingly aggressive and increasingly talking over me. Since it was not possible to communicate rationally, I asked to speak to someone else, but agent refused. The aggressive tone of the Hometurf agents suggests that bullying people is the most effective way of getting people to pay, while she was threatening a COLLECTION agency against someone who has no obligation to the contract or property – recall person who set up program has been dead for 10 years. When the new homeowner chooses to disregard the mailbox notices, including service flags on lawn and fails to advise Hometurf they are the new homeowners, thinking they are getting a “free” service as it is in the “old lady’s name” there is fundamentally wrong. The new homeowners think they are getting a free service and Hometurf assumes the service is still desired, and goes after the loyal customer for one more final “billing hit”. As of the evening of Feb, 3/21, the new owners have stated that the property has not received any maintence service from Hometurf and are willing to attest to that, according to their real estate agent. Five months later, Hometurf assumes that an 82-year-old widowed woman should assume the cost of lawn service for a property she no longer owned as of April 15, 2020. I have a hard time understanding what planet you are operating on, Hometurf. Keep in mind that neither my relative nor I owned this property while you continued to service. The bill was in a deceased person’s name. Note this is a recurring complaint filed on the Better Business Bureau for central Ontario with this company.

We hired London contracting and Pro Fence to install 2 sections of fencing each about 45 ‘ in length in October 2014. Rick, the owner, gave us “his word”; he would build a quality product with minimal hassle. Rick quickly adjusted his focus to how he could get the neighbors deck and landscaping contract for their needed work. Rick assured us he would finish all the work and he was paid in full on the merit of his word. There were some small outstanding items to complete. Rick has told us that he would remedy the outstanding concerns that have been left for over 6 months, which are… 1 Repaired fence posts height not cut down, 2 Grading to been done, 2x 6 installed at bottom of fence, large gap left, 3 Height modification not completed as paid for, 4 Many gaps in privacy fence- poorly constructed. We cannot recommend London contracting and Pro Fence Inc. as Rick never finished the job and repeatedly (8x over 6 months) said he would return and never did. I also gave Rick 3 weeks notice to complete the work prior to posting an online review so he could complete the job. Rick never responded to our final request to complete what he has been paid for, that in itself says a lot about his concern for his customers and his integrity. See photos...

After being quoted by other companies for our roofing replacement and soffitt, fascia and eves update / replacement we chose to have the work done by Craftsman Aluminum Roofing. The pricing was competitive and their local reputation excellent. Our initial contact with Mike for the estimates was handled professionally and with patience. The Office staff was friendly. The completed work is outstanding, attention to detail excellent. The site was left clean. The Roofing and Aluminum crews were pleasant, punctual and able to communicate with us when it was necessary to be a part of the decision – making process. Extras handled with detail and minimal hassle. We have the satisfaction knowing the job was done properly and the confidence that if service was needed in the future Craftsman will be there to assist. Written warranty provided. We would not hesitate to recommend this company and they will be our first contact for any future work to doors or windows. Thanks for a job well done ! Steve and Nancy - November 2011