we suspected mouse infestation and called this company they came and told us there is no mouse infestation in the area that we had concerns only in the furnace room two stories below there may be something . 2 months later we had a burst pipe in the same area that we suspected a problem. we were told by the plummer that the mouse chewed on the pipe ( pictuures attached) called the company . very rude people not only they did not apologize for their mistake they started to bring lame excuses.
- Approximate cost of services:
- $300.00
- Company Response
We appreciate that you took the time to voice your concerns and of course we would like to address them. Your original service was done on July 23rd 2018, almost 3 months ago. During the service the only evidence of mice the technician found was one dropping in the furnace room, and accordingly you decided to go ahead with the treatment. Since the treatment date (almost 3 months prior), we did not receive any phone calls or complaints from you regarding the service we provided until now. Moreover, we follow up with all of our customers via email as we did with you on August 3rd and August 28th, but we did not receive any response either times. What we had tried explaining to you over the phone was that mice can comeback, especially as the weather gets colder and they try to make their way inside of homes. That being said, thousands of homes experience mice activity every year, and if it were so simple for mice to chew through water pipes, thousands of homes would experience flooding like yourself. Fortunately, that is not the case, as these pipes are designed to withstand these circumstances. However, in certain cases where pipes are extremely worn out, mice or in most cases rats can chew them. Consequently, as a home owner the maintenance and upkeep of your property is your responsibility. At Pestend we always take full responsibly if we ever fall short on our services, however in this case our technician has done nothing wrong.
Best Wishes,
Pestend Team