G Williams in Burnaby

Called their office and explained in detail that I had already tried several plumbers that did not take on jobs that required also fixing the floor around a leaking toilet seal and would they be able to do such work in addition to a couple other easy plumbing fixes like new toilet flapper, leaky faucet etc.. She assured me no problem. On the day of the fix I get a call from what they refer to as their "craftsman” telling me that they don’t do leaking toilet work. I had made it crystal clear when booking the appointment that most importantly the toilet needed pulling and sub floor repaired. If there was possibly any "misunderstanding" on our initial phone call then their office staff had a second opportunity to tell us the truth when I followed up our phone call with an email reminding them exactly of the work that was needed. I requested that their owner Haider call me to discuss the matter. Haider call me the next week and I explained the situation and he simply says they don’t do that kind of work. I asked him if he had bothered to read my email summarizing the work I was requesting. He said no…really? How professional is that? I asked him to read my email and call me back. Week latter I get no response, no apology, no compensation for wasting my time and my tenants time nor any attempt at finding someone else that could do this work. Only thing I received was an email from their staff telling me my Visa was being charged for the easy work that they did do. This appears to be a clear case of bait and switch taking the appointment with no intention of doing certain work that any real “craftsman” should surely know how to do. Pulling a toilet and replacing some plywood and flooring is handyman 101 stuff. Would not ever use this company again.