Alex A.

I reached out to New Canadian Drain and Plumbing after discovering a leak through my ceiling, and deduced that my bath tub drain was leaking inside the floor space. I opened a small section of my ceiling for access and investigation before placing the initial call. Tony and George were on site a time convenient for me, and efficiently replaced the drain sections that had failed with minimal need to open up the ceiling further. It must have been challenging to work in such a small access area! The team was courteous, and were attentive to their PPE and Covid-19 protection measures. New Canadian was recommended by my friends, and happily pass on the endorsement with a 10/10.

Scope of work: - Upgrade water service from city limit to meter to 1" copper. - Install new floor and sink drains in basement floor. - Replace clay sewer pipe up to city limit with PVC and install a backflow valve. The workmanship, turn-around time and cleanliness of this job were excellent. The work required several concrete cuts and holes to be made - these were efficiently made and well patched up. The crew were very competent and hard working. The job started on time and finished ahead of schedule, even though the scope of work turned out to be larger than originally expected. One incident occurred that we do want to note - the crew used electricity from the neighbouring house (an external outlet) without asking, which significantly upset the neighbour. However, the company showed redeeming care by later apologizing directly to the neighbour and offering to make up the electrical cost. Although the incident shouldn't have happened in the first place, we felt the company were thorough in attempting to correct the mistake. Overall, the work was skillfully executed, the crew (including management) showed great care for the job, and the value was excellent for the scope. We would not hesitate to recommend this company.