Sandra K in Vaughan

We used empower for a new boiler for our home. We interviewed many different companies and Tommy from Empower distinguished himself by far in terms of service and quality. He took the time to explain our options in detail and would respond quickly to our inquiries. The price was reasonable,e and the installation work is very neat and professional. We are VERY happy with Tommy's recommended boiler. We would definitely recommend this company.

I have had recurring issue with the heating system they installed in our home. The boiler broke in the middle of the polar vortex in 2019 and I had no heat or hot water. I called their emergency repair line and was advised that the water boiler is out of warranty and they would not repair it. At the time I did not know much and paid out of pocket for a repair by a 3rd party. The water boiler keeps breaking and so have consulted with HVAC providers about a replacement. I was told the heating system they put in is way too weak for the size of the house and it notoriously problematic. The pump breaks from overuse. I have tried to resolve the issue with them but they are very court and refuse to engage in my complaint. They are denying I even called them - even after i showed them the call records. Bad products and service. Go elsewhere.

I used Pexin construction to replace the popcorn ceiling in my house with smooth ceilings a couple of years ago. Amazing work and attention to detail. They even smoothed the ceilings in the linen closet without us asking and corrected imperfections left by the homebuilder. Very happy with the results, even after the winter there are no issues with imperfections coming through. They also put us in touch with a painter who we were also very happy with

Stay away at all costs. They installed a faulty alarm system that goes off when it has been completely disarmed. When we complained, they sent a technician who was an incompetent, flaming misogynist. Before he even came to our house he called me twice to harass me about how the alarm has no problems and that I am confusing my house alarm with the smoke alarm. We would disarm the alarm in under a minute and they would still dispatch the police and then bill us for false alarms because we didnt answer the call from the monitoring station, which calls from 1-800 number is the USA with no caller ID (forgive me for thinking disarming the alarm is sufficient to signify that there is no issue). Turns out - the monitoring station does not receive the disarm notification and Smart Tech/Alarms tacks on an extra $30 to every false alarm invoice, trying to pass it off as the fee from the police. We ended up being falsely billed with nearly $1000 worth of these "false alarm" fees.