Kim

A retail/manufacture company authorized this company to install our gas range about 2 1/2 years ago. The stove was being replaced due to a warranty issue. Now....we recently had a service call from another company for the range and was advised that the range was not installed to code. As the service company is no longer qualified to install gas appliances, I needed to call in another company. When I called the company (TAS) who did the original installation, I was advised that they would not correct the problem. I called in another company and learned that not only was the installation not up to code, the gas connection to the stove was not tight. This could have been a major major problem. Fortunately the warranty company has decided to reimburse my costs for the gas stove installation correction. Please refer to the below before (gas line not fixed to wall and short flex hose) and after pictures (gas line attached to wall with long flex hose) so you know how your installation should look. I learned that these codes have not changed in the past 30 years....so no reason for faulty install other than incompetence. Please keep safe

My experience is excellent from point of inspection to point of completion. Everyone was respectful, and professional. They understood their trade and were able to educate. They showed up on time and worked hard. I would definitely have them back to do more work if necessary - like when the remaining 2 skylights need to be changed.

Ali was very professional, came promptly to give us a quote. His quote very clearly outlined the work involved; we were given good follow up instructions to care for our new lawn Initial rating of this company was 9/10. Very responsive; very customer service oriented. A few months after work was complete, we decrease the rating to 2/10. Work is completed without discussing all pros and cons of the outcome. They do not stand behind their word; They became unavailable, non-responsive, made excuses, did not show up when they said they would, and were non-apologetic. When they did finally show up, they didn’t announce their arrival, and appeared to try and skimp out on finishing properly. Final conversation on text message was a refusal to discuss options to solve the problem. There were hints throughout, that they did not have the expertise to fully deliver on what they had promised, with evidence of smooth talking. Based on issues that arose once work was completed this became evident. There is still opportunity for the company to redeem themselves and stand behind their work if they so choose.

The techs were persistent in determining the cause of our furnace not working....which was discovered during regular seasonal maintenance. It seemed to be difficult to diagnose and when necessary, more senior techs were called in. The following day the gas valve was replaced and we are good to go.