Sarah in Toronto

We had an emergency gas leak and called Direct Energy to come in and look at the furnace. We described everything and waited for the technician to arrive. One person came, stayed 5 minutes and said that he was the wrong person for the job. The cost they directly billed me for.........$100 for their own mistake of sending the wrong person....and they added it right to my gas bill. The correct person came and did half an hour of work and billed me $800. Everyone that I have spoken too have been rude, condescending and very unhelpful. I really feel scammed by this company. Probably my own fault for not checking them out first, but I really feel that I was over-charged and my account was fraudulently charged. Stay away from this company!!!

We called drainworks when our basement was flooding each time we used the washing machine or dishwasher. We initially thought that perhaps we could do the work ourselves, but we soon found out that we needed to have experts in. J.P. and William in the office were very friendly and booked the appointment for the next morning. Matt came right on time (they called me half an hour before he showed up to let me know that he was on his way) Matt was professional, thorough and hard working. He identified all of the problems and let us know the next steps that he would be taking to solve the blockage. He answered our many questions with in depth answers. The prices are within the norm for the industry, but the professionalism of all of the employees made it definitely worth it, we would use them again.