We gutted our house and hired Anta to do all the plumbing in 2012. In September 2015, we discovered a leak in our ceiling and called them in for a service call. Their technician discovered that the leak was from an improperly installed pex connector. Although they waived the service call, they are ignoring my messages about the drywall re-work we have incurred. We now have no confidence with this company and are dreading the day when another simple connector fails. Update: Anta promptly resolved this issue by recommending a drywaller to patch and paint the water damaged drywall.
- Approximate cost of services:
- $10,000.00
- Company Response
Hello Quin,
Thank you for your honest review. But referring to your case. We did do some plumbing work for you in 2012. Our warranty for pipe connections work is one year. Even so, our technician came over to your home and did some plumbing repairs for you in a three years. Leaks happen everyday, and there are many unknown reasons for these leaks. Even so, we got our technician on site as per your schedule and at your earliest availability. After his visit and the fixing of the leak, we provided this work free of charge to you. An email was sent by you regarding the fix of the dry wall. We fix drywall using professional dry wall company at our expenses to make make ceiling perfect.On a picture you show the moment when ceiling was not done yet, I wish that you will have before and after picture to be precise, I believe as a company we went well above and beyond expectations! As a company for many years we have had our fair share of experiences and this is one for the books! Customer service is only as good as the customer will let you provide. Thank you for making this review, it will show the public we stand behind our work and we here even after so many years, the same phone number, free as per warranty fixing, even when you passed the date of warranty. With best wishes, Anta Team
