Pat in Guelph

I purchased an electric bed 9 years ago. The base is solid, so the mattress is purchased separately. The mattress was quite uncomfortable, as it had metal things on the mattress top to keep the padding together. After putting up with the pain for a couple of months, I called the store and asked them about the metal things. They said that all electric bed mattresses were made like that. I then purchased a 2 inch peice of foam to cover the top. That solved the problem, but within 4 years the mattress itself started to break down, especially the sides. I started to look around for a new mattress and went back to Sleep Country. The sales person told me that all their products were warrantied which made me think that there might be chance of getting some help with my mattress. I found my original sales slip and there was still a year left before the warranty ran out. I called back to the store and spoke with a women who gave me Sleep Country's phone number. She knew what my problem was and explained to me that because I only had 1 year left on my warranty, they would only warranty my new mattress for 1 year, the duration of my original warranty. I then spoke to the claims department, and wanted to update my information( new addres and phone number) because I had moved. She told me it couldn't be done over the phone...I had to send an email. ??? I sent new info by email, they called back to tell me someone else would be in contact with me to come and look at the mattress and it would take 3 weeks. A week later I got a call on my cell phone (which I turn off when I'm at home) not my home phone which I had given, telling me he would be in my area Wed Oct 26 between 12 & 2 pm. I just happened to turn on my cell phone as I was going out that day at 11:45 or I would have missed him. He recommended that the mattress be replace as there were definate problems with it. Someone else would call me.... They called today and said my replacement mattress would cost me $670. When I asked if it would be the same quality of crappy mattress I had in the first place, she just said it was comparible. When I asked why I had to almost pay full price for a new mattress, she replied in a snippy manner that after all I had been sleeping on it for 9 years!! I told her I would get my mattress from another company and she said OK ,goodby. STAY AWAY FROM THIS COMPANY. NOBODY TELLS YOU THE TRUTH OR KNOWS WHAT IS GOING ON!!!