Amanda in Nepean

Granite Shoppe reviews REVIEWS FROM THE WEB 2.5/5Yellow Pages · 3 votes GOOGLE REVIEW SUMMARY 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 4.0 28 reviews GOOGLE REVIEWS Most relevant Amanda Estabrooks Amanda Estabrooks 3 reviews 4 days ago I am a returning customer and given my last experience will never return to The Granite Shop. I agree with the other reviews in that the material and service with Joe is excellent. However, regardless of how nice the material is if the company cannot properly template, cut and install that material it’s worthless. My husband and I paid for a quartz countertop with a waterfall using a mitre cut. When the countertop was templated the gentleman asked us to install a piece of cabinet at the end of the sink where the waterfall would be installed. I was advised this would give the waterfall piece more stability. The gentleman then markedly his template to show the additional piece. Following the template, Joe, asked me to write an email confirming that the additional live eWorld be installed prior to the counter installation which I did. When the countertop was installed the sink piece was cut too short to allow the waterfall to be installed. The edge of the countertop had also been finished for a butt joint as opposed to having a mitre cut set up for the waterfall. (the mitre cut for the waterfall is what gives it a nice look and was discussed with Joe at the time of purchase). Apparently the template gentleman had set up the template for a butt joint and not a mitre cut which was never discussed with me at the time of templating. All to say the 12ft of countertop had to be replaced and that piece was affixed to the other length of countertop contains my stove top- if both pieces could not be separated the whole kitchen countertop would have to be recut. I emailed the Granite Shop about the recutting. The long and short of it is after 3 weeks the manager wrote me an email blaming me for not having all of my cabinets installed prior to templating and that he was being generous enough for offering to fix the issue. He advised me he would speak with his people and get back to me about my options. Now 4 weeks after the install I haven’t heard anything from the manger and therefore asked for a refund. Initially I was only offered the value for the material and not the taxes. I threatened legal action and I was refunded the value of the material with the tax. We are very disappointed in the Granite Shop and particularly their management. We did not receive what we paid for and then got blamed when the mistake was made by them. Hopefully this experience will enlighten others to chose a better shop.