Megan in Scarborough

In an attempt to clear a blocked pipe with a snake, we punched a hole in the u-bend -- and found that the bend was corroded. The customer service on the phone was brilliant; Rick came within an hour or so (even though it wasn't quite an emergency; more a great inconvenience!). Rick was great: he replaced the pipe on the spot, in spite of an awkward, custom-built cabinet; he even fixed the plug-hole lever that had been a slight annoyance for months! Throughout, he gave tips on preventive maintenance; then he double checked his own work. We felt that he gave full attention to the job, and had a good manner.

We are delighted with our railings: they add a classic flare, yet still work with the style of the house. Our communications from the company were all prompt; the price was in line with other estimates (and seemed worth it for the individual care); the installers were very courteous. The process took a week or two longer than expected, but my enquiries were met with updates from Alex on the progress--and we are very pleased with the outcome. Thanks to all.

I was very pleased with their manner and promptness. They worked hard, and left very little trace afterward. Initially, there was some confusion over the amount placed on my credit card (due to a change on the invoice) but this matter was taken seriously and was immediately sorted out; and in general, before and after the job, I found the customer service to be very good. The pricing seemed reasonable, and I like the eco-friendly side of the insulation!

Yuri was very respectful of our home, and candid about flaws -- a perfect combination. He explained things clearly, was methodical, and anticipated my concerns (evidence that he has done this before!). He gave us a tip about our house that was not in his mandate -- which tells me that he cares about his profession.

Our own attempt to unhook our old dishwaher resulted in a broken pipe and minor flood. Within an hour of our call to Mr Rooter, John Dima came to our door and quickly assessed the problem. We appreciated his knowledge, promptness, and calm manner (on this and the following day). Thanks, John!