Ebrahem and his team did a great job on this project after a flood damaged the business...from flooring, drywall, paint and misc tasks. They communicated well, cleaned the job site and attentive to detail. We would recommend them and will use them for any future projects.
DIDN'T COMPLETE WORK OR PROVIDE A REFUND
I hired Serge to complete some electrical work at my home. I was provided a written quote that included supply, material, permits and installation. He asked for large deposits and payments which were provided. Once the work began he sent an invoice for further payment to be paid in full. The amount was different than what was quoted and I questioned the difference He became agitated, asked for full payment and then did not return to do the work. I have paid him for different work that was not completed. I have a wall that remains unfinished and unpainted as he made holes to run a wire that wasn't part of what was discussed. I have wired dangling and lights hanging without installation.
Poor Service, Poor Workmanship
Khalil is one that makes many false promises to secure the job and at the end pretends as if they were never discussed. He was very late commencing the project, without an explanation, without proper communication and his only answer was "it is the nature of the business". However, this delay and poor communication caused us to have to postpone a booked trip. He never ordered the stone which caused further delays because it was the back ordered or out of stock. He doesn't listen to instructions. Didn't properly put in drainage systems in the back yard as I asked and should have been in proper workmanlike order so now I have floods. The interlocking is not flush, level, and they are sinking in. He didn't deal the interlocking as supposed to in good workmanlike order not they are stained and have to be replaced. Also he invoiced with for multiple more than originally quoted without ever any communication about. Please take caution.
I hired Gerry to build and install a shed in my backyard. He never completed the project, he didn't put an adequate number of vents, the inside structure build was poor, he damaged my artificial turf. He promised to return to repair the turf and complete the project, and promised other concessions in lieu of this but this was a ploy just to get paid, as after several weeks advised he was not going to return and backing out of the arrangement and was quite disturbing in his manner.
Hi George
pictures are worth 1000 words ( I have about 5 pictures of shed upon completion and a couple you sent me during your paint job, I am quite proud of my work!) they show a complete finished unique custom shed on your property, they show No damage to turf, both you and your extremely nice father-in-law inspected for 20 minutes and you (p.eng) were quite happy with the shed when I left.
I find it difficult to believe 2 days after I finished , while you are painting no less, you find a drop of caulking on your turf and you say it's my fault?
(Please take a look at my George gallery)
I find it incredulous to suggest the structure is "poor"
I have a a Certificate of Qualification as a carpenter.
In over 30 years of Carpentry experience I have come to know that I do exceptional work, especially when compared to others.
Somehow you determined that the shed is structurally poor only after I told you "I can't come back to install your aftermarket prehung door in exchange for the supplied door".
As far as the vents go I did offer to supply you with a second vent but I can't repeat what you told me to do with it, also I always include at least 1 vent in the price, which is more than most.
I just can't understand the falsehoods you are portraying.
Really 0/10 ? lol.
I hired this company and the owner Khalil to do my Landscaping and interlocking. He was several months late starting the job delaying other trades and his excuse was "it's the nature of the business". He provided the price however at the end of the job he tried to increase the cost of everything claiming he underestimated it i.e.dumping dirt etc but not once during the project was this ever expressed to me until the end. He speaks poorly to the customer and doesn't take instructions well. He missed several key aspects of the project i.e. Sealing the driveway which essentially ruined the new pavers. He also mis calculated the amount pavers required and trying to place the blame on me. He disposed without my consent or took my chain link fence claiming that he gave it to someone that picks up scrap metal however I need this fence for my other property. He damaged my stucco on my house but wanted me to pay him in full and then after the repair was done(before knowing the cost) he would reimburse. The pavers are not level, there was no drainage system installed in the backyard and it floods in heavy rains.
The customer service is poor at best and the product provided was not as described.
Dear GC.
Firstly, we apologize that you feel this way. We had ordered for you the 80 tiles “ 2’ x 4’ ”, at a cost of $56.00/tile. The total order was $4,730.00 + tax, including delivery. However, the tiles are made in metric (60cm x 120cm). So, it is not exactly 24” x 48”, but you knew this, as you were informed in an email back on November 11th, 2021, they were in fact 23” x 47”.
You proceeded with the purchase and made your payment on December the 2nd. Then we delivered the tiles to you on December the 6th. On December the 12th, you sent an email regarding the issue of the tile sizes not being exactly 24” x 48”. At this point, you did not request any refunds, returns or discounts. Instead, you went ahead and contacted your banking services to stop payment on the credit card.
On Feb 1st, our bank contacted us to advise that a stop payment has been made as per your request. We contacted you that day and spoke to you on the phone. Arrangements were being made to schedule a pickup of the tiles. From that day on, we have made numerous attempts to contact you via email and phone calls. We left many voice messages and received no response from you whatsoever. This went on for over 2 weeks. At that point, we were left with no choice but to contact our lawyers and get them involved to resolve this issue with the order, and with the bank.
Since then, the bank has returned the money back to us, as you still have not made any contact with us to have these tiles returned.
In conclusion, we do not have any issues in taking back a product that is not up to the client’s satisfaction, including you.
Thank you, The MaxSpace Team.
Hired Alarmdealer.ca to install cameras at our place of business. Stan the owner did the install. The wiring was left very untidy. The quality of the cameras were poor and not as explained. Eventually the low quality dvr system stopped working. It was impossible to try and have them replace it. They eventually did after numerous phone calls, email and Stan being very aggressive on the phone. I was never explained how to connect to cameras remotely. I have been trying to get an answer with no response. When I finally did get a response, it was from Stan whom said I was out of warranty a year ago. I responded indicating based on my contract I have 1 year left on my warranty. They he responded well the online connection warranty is only valid for 60 days. Contradicting statements. I just want to know how to connect. I would advise against using this company based on my experience.
Hired Alarmdealer.ca to install cameras at our place of business. Stan the owner did the install. The wiring was left very untidy. The quality of the cameras were poor and not as explained. Eventually the low quality dvr system stopped working. It was impossible to try and have them replace it. They eventually did after numerous phone calls, email and Stan being very aggressive on the phone. I was never explained how to connect to cameras remotely. I have been trying to get an answer with no response. When I finally did get a response, it was from Stan whom said I was out of warranty a year ago. I responded indicating based on my contract I have 1 year left on my warranty. They he responded well the online connection warranty is only valid for 60 days. Contradicting statements. I just want to know how to connect. I would advise against using this company based on my experience.
We were very impressed with the work that EGC did on our house. They were very reasonably priced, extremely personable and the work was well done. EGC and his team made sure we were 100% satisfied with their work. Tom even came the last day to make sure that every last detail was perfect. We will definitely be using them again for future projects.
