Reviews

8/10

We got a great sectional sofa at this place and found an amazing deal buying the sale showroom sofa. No pressure in buying it and the customer service was great, letting us take all the time we wanted.

Approximate cost of services:
$3,000.00
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Company Response

Thanks so much for sharing your experience. We always love to hear feedback. We look forward to seeing you back at the store. Enjoy your new sofa!

0/10

Beaware of this place. Once they ring something through and you happen to change your mind, even within 10 seconds, they will charge you a restocking fee (even though they haven't pulled the product from storage yet). It was most ridiculous experience I've ever had in a store.

Approximate cost of services:
$40.00
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Company Response

Dear Nina. Sorry you had a bad experience. We strive not to pressure our customers to buy, until they feel certain of their purchase. Please allow me to clarify our Return/Cancellation policy. If an order is cancelled the same day as purchased, we do not charge our 10% cancellation fee, unless the product(s) has been picked up and the original packaging is disturbed. Our Return Policy is: "Any cancellations and returns will be assessed a 10% handling charge." The policy is printed on the front of our invoice. Our 10% charge partially covers "open box" discounts offered on products out of original packaging, as well as credit card fees.

4/10

This costco seems to be the most busy out of Greater Vancouver and now we just try to avoid it as it's almost frustrating to maneuver around the aisles and trying to get a parking spot.

Approximate cost of services:
$0.00
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