Cathy in York

Every company has service charge as well as labour charge. This customer has called Whirlpool and placed service appointment through them. Whirlpool has advised this customer of their prices. After we received service dispatch from Whirlpool we called customer to confirm appointment and to advise of our prices, methods of payment. Customer confirmed address, time of appointment and prices that we described to them and that was clearly marked on the front of our work order. Service charge covers trip charge as well as 15 minutes of diagnostic fee. Our tech spent in this house 45 minutes and not only that he diagnosed unit but had it cleaned from excessive lint built up inside dryer as well as vent hose all the way outside the house and made dryer work correctly. Our tech has charged customer according to our price code, $88 for service call and flat fee of $98 for repairing dryer. Our flat fee labour covers time spend on the job from 30 minutes to 2 hours and customer was advised of this fact before we dispatched our tech out. Our prices are not hidden, every customer is being told cost of repair in advance before we proceed to avoid any conflicts. This customer agreed to all of the above by signing work order and submitting payment by cheque right after job as completed. The dryer is now working – customer has a problem that she had to pay for the repair.