Not professional. Bad quality. Damaged products poor after care
The ordering was complicated and time consuming The order that came was 1. Incorrect (they sent wrong doors) - Now corrected 2. Several items were (and some still are) damaged - Front door they simply refuse to look at - Patio door they assigned to Milgard who still have not contacted me after 2 months 3. Patio Screen was damaged (not corrected) 4. After care guy was really not that interested in helping 5. Charged $500 to deliver to Bowen Island and sent ONE guy to off load (its only a 20 min ferry ride) Struggled to offload it BIG TIME Dealing with this company was more trouble than it was worth - I would not recomend these at all. I was hoping to pay for quality and I still do not feel I got this My advice - move on and look elsewhere.
- Approximate cost of services:
- $12,000.00
- Company Response
Thank you for your review Phil. We are disappointed to hear you had a bad experience with us, your feedback is extremely important and we will use it to improve our customer service. If you would kindly send an email to management@northshoredoor.ca we would like to learn more about your concerns so we can resolve them and ensure you are satisfied. Customer satisfaction is extremely important to our entire team and we would like to make your experience better.