BB in Toronto

I cannot begin to tell you the frustration I have had dealing with this company. After purchasing my appliances in June for a major home renovation I was quite happy with the price and the service. This all changed on the day of my delivery. When the appliances did not arrive in the decided window of time I called the store. 2 1/2 hours later after numerous phone calls and assurances that they would call me back (which they did not) I found out from the salesperson Amit that it was "not his problem, the stove had been on back order for 2 months!" I was given the phone number for the owner but was not allowed to speak with him when I called there. I was left to deal with Ameed (sp?) who was apologetic and did recognize the situation that Billa had put me in (numerous trades lined up to install the gas oven, put the panel on the dishwasher, install the countertops) and started to work for me. He did up-grade the stove (well they couldn't even get the model I wanted) and assured me they would deliver the following day. When I clarified that they would be delivering all appliances Ameed then admitted to me that my dishwasher model had been discontinued! Clearly this company had no intention or ability to deliver on time but made no efforts to inform me or to assist me. Ameed did locate and obtain a dishwasher from somewhere and set up a new delivery time and date. Guess what - two hours into the time (almost 9pm now) I called to check. I was assured that the delivery men were 10 min away and were bringing me the dishwasher, range hood and a loaner stove!! Loaner stove!? I said no - I wanted what Ameed negotiated with me, I do not want to have to wait on my countertops because this is not the final model of stove and I do not want to deal with Billa again. Now this is Rameesh - the owner I am speaking with who talks over me, yells at me and then cancels my order and hangs up on me. Please note they have $1300 of mine. Billa - I would be more than happy to write a new review or an addendum if you come to your senses and make this very unhappy customer satisfied. Meanwhile - do yourself a favor - do not enter into any kind of dealings with Rameesh and Billa Appliances - if all does not go well he is clearly not the type of business man that is honourable or worthy. ** Sept. 29th As promised here is my update. Ameed called me this morning to arrange a delivery of the promised appliances. Straight forward and no problems. Clearly this is a company run by a rude, inept individual, with poor managment skills. As far as I can tell he has one employee who works for the customer. I have the appliances I wanted at the price I wanted - but I am sure that I have a few gray hairs to show for it. I would not use them again and I would not recommend them.