Excellent experience. Company came quickly and on time to fix our oven. Technician was knowledgeable, efficient and a pleasure to deal with. They found the problem, left to get a part, came back about 1.5 hours later and fixed the oven pronto. Could not have asked for more.
We appreciate your positive feedback! we love making our customers happy.
Had very good experience with Burl-Oak back in April. We had our entryway, front steps and back patio re-done, and the end result was excellent. However, there were some hiccups. One business day before the installation, we were told the stone product we had selected was not available. We were told the replacement product that the company selected was of better value, but we couldn't confirm online, so we had some hesitation here especially after driving out of town to the initial manufacturer's location to pick product in person. (We were told this was a regular occurrence with this supplier.) Second, our front steps were initially built unsafe. I measured 7" tread depth - half of my foot would hang off the steps. Would have been disastrous in the winter. However, after pointing this out, within 24 hours Burl-Oak remade the steps - kudos to them for the fix, but of course we felt it should not have gotten to that point. From the initial sales call with Mark, to working with the lead Louay, the people at the company were a pleasure to deal with, and Louay really took it upon himself to be sure that we were happy with the end result. Everything looks fantastic.
Thank you so much for the feedback on your project. As with most renovations unforeseen circumstances arise and we appreciate your petience in that particular matter. We appreciate your comments and will use it to help us improve our service in the future.
