Hilary Salmon in Toronto

For 9 weeks we had a foul smelling leak in our basement. The City initially denied responsibility and numerous visits from plumbers and 'drain specialists' covered by our Plumbing and Drain Insurance failed to identify the cause. Everything from 'we don't know' through to 'it might be the weeping tile and that's not covered by your insurance and will cost thousands to fix'. The reviews on Mayday were so good I phoned just before the August long weekend and spoke with Roy. After asking me a few questions he said it sounded like a sanitation problem and set up an appointment the following week. That weekend was busy. Raw sewage backed into the house next door, sewage shot up from the cleanout in our driveway sending sewage down the street and the City spent many hours trying to fix the problem. They admitted it was their problem due to a blocked sewer. Roy hadn't even visited us at that time but had identified the problem over the phone when for 9 weeks everyone else hadn't had a clue. When Roy came he did a CCTV inspection in 2 areas. He recommended we at some point replace the Back to Back and gave a price $1,000 less than our neighbor had just paid out that weekend. He was everything Homestars reviewers said he was and we have no hesitation in recommending him.