Janet Chen in Markham

If you hire Dony Aluminum you better pray that they get the work done right the first time. Although they have warranty, but it’s impossible to get them back to fix problems. I hired them to replace eaves trough and gutters last year. When spring rain started this year, I noticed large amount of water would leak through the eaves trough and come down in the front of the house, instead of all going through the drain pipes on the sides. Water overflowed and dropped down between the front door and the middle of my porch. I strongly suspect the gutters are tilted to the right (can be seen from in front of the house) and causes water to overflow at that area. I can even see marks from the old gutters which suggest the new ones tilted the wrong way. My husband and I called numbers of times and left voice mails, asked that they come over to take a look. The first time when my husband finally got the owner on the phone, he said to send him an email to describe. We did and we send follow up email when there was no response. We had to call again and again to try to talk to them. Finally we got him on the phone one day but he said they were busy and asked us to call back in one or two weeks. We waited for two weeks and to call him again, but he did not respond to our phone calls and voice mails. We then send him email, message through their website, and even sent them a registered mail. They just kept ignoring us, not even willing to come over to take a look at least. I would not recommend their service to anyone having gone though what I went through. Once they get money, you are no longer important to them and you will be ignored should you have any problems.